Refund policy
Return and Refund Policy
Thank you for shopping at LuckyPaw TCG.
Please read this policy carefully before making a purchase. By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms outlined below.
1. All Sales Are Final
Due to the nature of our products (including but not limited to trading cards, collectibles, and entertainment items), all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
2. No Refunds
LuckyPaw TCG does not offer refunds for any reason, including but not limited to:
- Change of mind
- Market price changes after purchase
- Minor flaws or imperfections in product packaging
Preorders are also final, with no refunds.
All sales are final. No returns, exchanges, cancellations, or refunds will be accepted, except that damaged, defective, or wrong items may be reviewed as described in Section 3 below.
3. Damaged, Defective, or Wrong Items
If your order arrives damaged or defective, or you receive the wrong item, please contact us within 48 hours of delivery with your order number and photos or an unboxing video showing the issue, so we can review your case.
For tampered boxes, please provide an unboxing video as described in our Shipping Policy. Claims without clear photo or video evidence may not be reviewed.
If we confirm that the item was damaged or defective, or that the wrong item was sent, we may offer a replacement at our sole discretion. No refunds are offered.
4. Lost or Stolen Packages
Once your package has been handed over to the shipping carrier, LuckyPaw TCG is not responsible for lost, stolen, or damaged packages. Ownership of packages turned over to USPS and UPS transfers to the buyer. Please contact the shipping carrier directly or file a claim with the carrier for assistance.
5. Contact Us
If you need to contact us about a damaged, defective, or wrong item, please email us at Admin@luckypawtcg.com with your order number.
Thank you for your understanding.
LuckyPaw TCG